Call our Replacement Plan Service Representative to better assist with any questions: 1-888-705-4001
On Fabric or Microfiber
On Top Grain Leather, Bonded, or Vinyl
How the Limited Guarantee Agreement Works
If Consumer’s new furniture becomes accidentally stained or damaged as described above during normal use and Consumer cannot remove the stain or repair the damage, FCP will, at its sole discretion, clean, repair or replace the affected portion or the complete item(s) with the same or a similar item(s) having a retail purchase price less than or equal to the retail purchase price, listed above, of the affected item(s). For purposes of this Limited Warranty and as used in every instance herein, “item” will be defined as a specific and individual piece of furniture and each “item” purchased will be considered to be separate and distinct from any other pieces of furniture purchased.
Consumer must have received new furniture free of stains or damage. This Limited Warranty does not cover stains or damage resulting from transit of items(s). If the item(s) is/are not maintained as required by the furniture manufacturer warranty or Consumer does not cooperate with the reasonable request of FCP in its efforts to perform its obligations, this Limited Warranty becomes void.
How to Obtain Service
Within five (5) days of the stain or damage occurring, contact our customer claims department using our toll free number 888-705-4001.
When calling for service, consumer must have:
The Service Process
FCP may provide free professional stain removal, repair advice and/or products to aid in the cleaning or repair of the stained or damaged area or item(s). If the stain or damage persists, FCP may arrange for a no charge in-home service by a professional technician. If FCP’s designated technician determines that stain removal or damage repairs must occur off-site, the item(s) will be removed and returned at no cost. If FCP’s designated technician cannot remove the stain or repair the item(s), FCP at its sole option, may elect to replace the affected area. FCP, at its sole option, may elect to replace the item(s) if the affected area cannot be repaired or replaced. Consumer may select a new replacement item(s) equal in value to the original purchase price of the affected item(s). FCP is not responsible for color, dye, lot or texture variations. Replacement selection will be done at the original place of purchase; otherwise, FCP, at its sole option, will refund a prorated portion of the purchase price of this Limited Warranty. Replaced item(s) become the property of FCP. Replacement limited to the aggregate listed on the front of the agreement for all item(s), not to exceed the retail purchase price paid for the new furniture. If no Aggregate Replacement Limit is listed, this amount will default to $5,000. Replacement items will not be covered under this Limited Warranty; any single part will be replaced a maximum of two times.
This Limited Warranty does not cover anything not specifically listed in the “Coverage” section of this Limited Warranty; damage and/or stains that occur during transit or assembly; failure to comply with the item(s) manufacturer warranty, repairs covered by any manufacturer warranty; willful abuse or misuse; stains from: dye, caustic solution, bleach, stains of unknown origin, soiling or damage from normal use, body oil, hair oil, perspiration, darkened areas where head and legs contact furniture; stains or damage to exotic leathers or suede which exotic leather includes non-bovine hide or any hide embossed or heat stamped with special feature such as alligator, crocodile or ostrich patterns, and basket weave and suede includes covering with raising fibers on flesh-side of hide to give nap effect by buffing; generalized or accumulated soiling, cracking, peeling, or scratching from wear or tear, maintenance and/or everyday use; except as listed in the “Coverage” section herein, any stain or damage from pets other than those associated from bodily fluids as named in the “what is covered” section, odors, fading, or color loss and/or discoloration; any “X” coded and/or non-color fast fabrics; components integrated into furniture, including clock mechanisms, refrigerators, lighting or other electrical components that are not included in the “what is covered” section; wicker and rattan furniture; stains or damage on furniture that has not been properly cared for or maintained, as per your manufacturer’s warranty; stains or damage resulting from the improper use or misuse of furniture, including the use of furniture beyond the purpose for which it had been designed; repetitive bodily fluid stains are considered preventable occurrences and will not be eligible for service; stains or damage due to extensive activities, including but not limited to cuts, rips, tears; furniture that shows signs of infestation, including but not limited to insects, termites, cockroaches and rodents; odors; stains or damage covered under any manufacturer’s warranties, or under any homeowner’s, renter’s, or other insurance policy; stains or damage caused by structural problems, including but not limited to skylights, roofs, or water pipes; stains or damage caused by appliance malfunctions, including but not limited to air conditioners and water heaters; stains or damage caused by theft, vandalism, or as a result of any other illegal activity; stains or damage caused by independent contractors such as but not limited to, maintenance personnel, painters, or other repair or contractor services; furniture located outdoors, on patios or in screened rooms where it may be directly or indirectly exposed to the elements; any item(s) sold “as-is”; used, and/or without manufacturer warranty and/or retailer's warranty; any costs or damage from repair and/or cleaning by anyone without written authorization from FCP; any cleaning and/or repair products and/or procedures without written authorization from FCP; any damage by furniture care products not used according to product instructions; all natural characteristics that cause appearance variation; failure or loosening of threads or separation of seams along seam lines; consequential or incidental damages, except those expressly covered herein; personal injury damages; lost profits; lost savings, or other economic damages; loss of use of item(s); furniture in storage, utilized for commercial use, non-residential, rental or in-home daycare businesses; damage from prolonged exposure to fire or heat; damage from fraud, intentional acts, war, hostilities, terrorism or vandalism; and acts of God. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
This Limited Warranty does not supersede any Agreement provided by the manufacturer of the item(s). The Limited Warranty is not cancelable, not renewable or transferable, only the Consumer listed above is eligible for coverage. FCP’s failure to exercise certain rights under the Limited Warranty does not waive those rights. Technicians referred to in this Limited Warranty may be independent contractors of FCP and may not be employees of FCP. FCP assumes no responsibility for statements of claims made by the technicians, or anyone other than FCP employees. FCP assumes no liability, incidental to or in connection with, services provided by its independent contractors. Any provision contained herein which is found to be contrary to state or local laws shall be deemed null and void and the remaining provisions shall continue in full force and effect. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state. Any controversy or claim for damages arising out of, or relating to this Limited Warranty or Breach thereof, shall be settled by arbitration administered by American Arbitration Association (“AAA”), in accordance with its Commercial Arbitration rules, and judgment on the award rendered by arbitration, may be entered in any court having jurisdiction thereof. The Consumer is required to engage in such arbitration before pursuing any legal remedies in any court of law and may do so by sending a letter via registered mail to Furniture Care Protection, 609 S Kelly Ave, Suite E-8, Edmond, OK 73003 or by calling 855-348-2100 to initiate arbitration proceedings. Upon initiation of the arbitration process, an arbitrator will be appointed by the AAA and will oversee the proceeding. The Consumer must initiate the process within 30 days of the event giving rise to the Consumer's complaint and must be prepared to provide information related to the purchase of the furniture, purchase and application of the furniture protection products, treatment and maintenance of the furniture, any and all damage to the furniture, actions taken to correct the damage, communications with the Guarantor or others concerning the damage and any other information related to the events giving rise to the Consumer's complaint.
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