Call our Protection Plan Service Representative to better assist with any questions: 1-888-705-4001
On Fabric or Microfiber
On A&P Leather or Vinyl
Mechanical and Structural breakdowns* to FabricA&P Leather and Vinyl Upholstered Furniture as a result of:
How to Obtain Service
Within five (5) days of the stain or damage occurring, contact Administrator at its customer claims department toll-free at 888-705-4001 or email email@example.com
When calling for service, consumer must have:
The Service Process
This Agreement does not cover 1anything not specifically listed in the “Coverage” section of this Agreement; 2any stain or damage occurring prior to or during delivery, while furniture is in transit or storage, or during assembly; 3 damage from failure to comply with the item(s) manufacturer warranty, repairs covered by any manufacturer warranty; 4willful abuse or misuse; 5stains from: unknown origin, 6soiling or damage from normal use, body oil, hair oil, perspiration, darkened areas where head and legs contact furniture; 7stains or damage to exotic leathers or suede which exotic leather includes non-bovine hide or any hide embossed or heat stamped with special feature such as alligator, crocodile or ostrich patterns, and basket weave and suede includes covering with raising fibers on flesh-side of hide to give nap effect by buffing; 8generalized or accumulated soiling, cracking, peeling, or scratching from wear or tear, maintenance and/or everyday use; except as listed in the “Coverage” section herein, 9any stain or damage from pets other than those associated from bodily fluids as named in the “what is covered” section, 10odors, fading, or color loss and/or discoloration; 11any “X” coded and/or noncolor fast fabrics; 12components integrated into furniture, including clock mechanisms, refrigerators, lighting or other electrical components that are not included in the “what is covered” section; 13wicker and rattan furniture; 14stains or damage on furniture that has not been properly cared for or maintained, as per your manufacturer’s warranty; 15stains or damage resulting from the improper use or misuse of furniture, including the use of furniture beyond the purpose for which it had been designed; 16repetitive bodily fluid stains are considered preventable occurrences and will not be eligible for service; 17stains or damage due to extensive activities, including but not limited to cuts, rips, tears; 18furniture that shows signs of infestation, including but not limited to insects, termites, cockroaches and rodents; 19odors; stains or damage covered under any manufacturer’s warranties, or under any homeowner’s, renter’s, or other insurance policy; 20stains or damage caused by structural problems, including but not limited to skylights, roofs, or water pipes; 21stains or damage caused by appliance malfunctions, including but not limited to air conditioners and water heaters; 22stains or damage caused by theft, vandalism, or as a result of any other illegal activity; 23stains or damage caused by independent contractors such as but not limited to, maintenance personnel, painters, or other repair or contractor services; 24furniture located outdoors, on patios or in screened rooms where it may be directly or indirectly exposed to the elements; 25any item(s) sold “as-is”; used, and/or without manufacturer warranty and/or retailers warranty; 26any costs or damage from repair and/or cleaning by anyone without written authorization from FCP; any cleaning and/or repair products and/or procedures without written authorization from FCP; any damage by furniture care products not used according to product instructions; 27all natural characteristics that cause appearance variation; 28failure or loosening of threads or separation of seams along seam lines; 29consequential or incidental damages, except those expressly covered herein; personal injury damages; lost profits; lost savings, or other economic damages; 30loss of use of item(s); furniture in storage, utilized for commercial use, non-residential, rental or in-home day care businesses; 31damage from prolonged exposure to fire or heat; 32damage from fraud, intentional acts, war, hostilities, terrorism or vandalism; and acts of God., 33 any and all pre-existing conditions that occur prior to the effective date of the agreement and/or any product sold used or damaged; 34furniture not covered under this Agreement as listed on page 1, under Items Purchased.
This Agreement is not renewable or transferable, and only the Consumer listed within this Agreement is eligible for coverage. You maycancel this Agreement for any reason at any time. To cancel, please contact the Administrator, Furniture Care Protection, Inc., 609 S. Kelly Ave, Suite E-8, Edmond, OK 73003 at 888-705-4001. In the first thirty (30) days you will receive a full refund upon cancellation. To cancel within thirty (30) days of receipt, contact the selling retailer of your Agreement or FCP for a full refund. To cancel after thirty (30) days, contact FCP or the selling retailer, and you will receive a pro-rata refund based on the time expired less a cancellation fee no more than 10% of the unearned premium less the cost of claims paid. We may not cancel this Agreement except for fraud, material misrepresentation or non-payment of premium by the consumer. Notice of such cancellation will be mailed to you at least thirty (30) days prior to cancellation and will include the effective date and reason for cancellation. If We cancel, the return of premium is based upon one hundred percent (100%) of the unearned pro-rata premium less any paid claims.
This is the entire Agreement between the parties, and no representation, promise or condition not contained herein shall modify these items. The Obligations of the Obligor under this Agreement are insured by a service contract reimbursement policy issued by Virginia Surety Company, Inc., 175 West Jackson Blvd, Chicago, Illinois, 60604, 800-209-6206. If the Obligor fails to pay or provide service on a claim or claim for unearned provider fee/unearned premium in the event of cancellation within 60 days after a claim has been filed and all requested documents have been provided, the contract holder is entitled to make a claim directly against the insurer under the service contract reimbursement insurance policy.
The rate charged for this Agreement is not subject to regulation by the Florida Office of Insurance Regulation. This Agreement does not supersede any warranty provided by the manufacturer of the item(s). SSI’s failure to exercise certain rights under the Agreement does not waive those rights. Technicians referred to in this Agreement may be independent contractors of FCP or SSI and may not be employees of FCP or SSI. FCP or SSI assume no responsibility for statements of claims made by the technicians, or anyone other than FCP employees. FCP or SSI assume no liability, incidental to or in connection with, services provided by its independent contractors. Any provision contained herein which is found to be contrary to state or local laws shall be deemed null and void and the remaining provisions shall continue in full force and effect. This Agreement requires binding arbitration if there is an unresolved dispute between You and Us concerning this Agreement (including the cost of, lack of or actual repair or replacement arising from a claim). Under this Arbitration provision, You give up Your right to resolve any dispute arising from this Agreement by a judge and/or a jury. You also agree not to participate as a class representative or class member in any class action litigation, any class arbitration or any consolidation of individual arbitrations. Any dispute on the application of this arbitration provision will be made by the local court of law in the county and state where You live. Notwithstanding this arbitration provision, You are not prohibited from bringing an action in Small Claims Court to resolve Your dispute. The Consumer Arbitration Rules of the American Arbitration Association (www.adr.org) will apply to any arbitration under this Agreement. To start arbitration, either You or We must make a written demand to the other party for arbitration. You may make written demand directly to Us at 175 West Jackson Blvd., Chicago, IL 60604, Attn: Law Department. This demand must be made within one year of the earlier of: I. The date the loss giving rise to the claim occurred or the date the dispute arose, or II. The applicable statute of limitations period if that period is longer. One mutually agreed upon arbitrator will be identified. All costs and expenses of the arbitration will be shared equally by You and Us. Unless otherwise agreed to by You and Us, the arbitration will take place in the county and state in which You live. The procedural rules for arbitration shall be governed by the Federal Arbitration Act (9 U.S.C.A. ? 1 et. seq.) and not by any state law concerning arbitration. The laws of the state of Illinois (without giving effect to its conflict of law principles) govern all substantive matters arising out of or relating to this Agreement and all transactions contemplated by this Agreement, including, without limitation, the validity, interpretation, construction, performance and enforcement of this Agreement. In the event either party files a claim(s) against the other, resulting in a ruling that a portion of this Agreement is unenforceable, the portion of this Agreement that has been ruled to be unenforceable shall be severed, and the remaining provisions shall be enforced. However, if the portion of the Agreement that was ruled to be unenforceable is or includes the above waiver of class action rights, then this Agreement shall be unenforceable in its entirety.
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